Frequently Asked Questions
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What is the first thing I need to do to start accepting credit cards?
You will need a merchant account set up for your business. This will give you the ability to accept credit and debit cards in person, online, or over the phone. If you would like to sign up for a merchant account, you can call us at 855-499-2111, complete the “Get Started” form, or email us at info@FBSolutionsGroup.com
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What credit cards will I be able to accept?
FBSG offers processing services for all major credit cards including Visa, MasterCard, Discover, American Express, Diner’s Club, and JCB.
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Can I also accept debit cards?
Yes. FBSG leads the industry in debit card processing with access to both national and regional networks.
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How long will it take before I can start accepting card payments?
With FBSG, your business can be up and running within 24 hours.
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When will I receive funds from the transactions which I process?
Funds from your processed transactions will be deposited into your checking account the same day for batches before 4pm or next day for all other batches.
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How are credit cards charged?
Upon swiping a credit card in a POS terminal or entering the required customer information into a virtual terminal, the information is sent from the merchant to FBSG. FBSG then requests the money from the issuing bank, which is deposited directly into your bank account.
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What is PCI compliant?
Payment Card Industry (PCI) compliancy is required for all equipment for most transactions. FBSG offers a full line of secure PCI compliant POS equipment certified by Visa/MasterCard and American Express.
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Why do different accounts have different rates?
Different accounts have different rates depending on your business’s specific needs and risk factor. For example, some accounts may strictly be store front retail while some businesses accept credit cards over the phone (or “card not present”) which presents a slightly higher risk leading to slightly increased rates.
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What if I already have processing equipment, but want to switch to FBSG services?
No problem. FBSG supports all major terminals and processing equipment and would be happy to discuss the FBSG advantage with you in detail. Contact us to see if you equipment is compatible.
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What kind of support does FBSG offer in case something goes wrong?
At FBSG, our world-class customer service and technical support is available 24/7/365 days a year. With FBSG, you will always get a support expert on the phone quickly who is located in our Florida offices.
For the past 17 years, Financial Business Solutions Group has been dedicated to providing the best payment processing solutions available in the market, so that you can focus on achieving your businesses true potential.
© 2023 Financial Business Solutions Group, Inc. is a registered agent of Payroc. Payroc is a registered Independent Sales Organization (ISO) of Fifth Third Bank, N.A., Peoples Trust Company, Vancouver, Canada, Wells Fargo Bank, N.A., Concord, CA., and Wells Fargo Bank, N.A., Canadian Branch, Toronto, ON, Canada. Payroc is a registered Encryption Support Organization (ESO), Payment Facilitator (PF), Third-Party Servicer (TPSV), Merchant Service Provider (MSP), Third Party Agents (TPA) of Fifth Third Bank, N.A. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries.